... from a sample of managers and a sample of employees from the Colombian hospitality industry. The hypotheses are contrasted through regression analysis. Findings From the managers’ perspective, the data indicate a significant relationship between the improvement of knowledge and work performance...

... © MCB UP Limited 2001 --> Hospitality industry Skills School-leavers Hospitality employers need better skills from school-leavers Keywords: Hospitality industry, Skills, School-leavers The Hospitality Training Foundation (HTF), the hospitality industry's...

... © MCB UP Limited 1999 --> Hospitality industry Instructors Telephones United Kingdom Welcome cannot be put on hold Keywords Hospitality industry, Instructors, Telephones, United Kingdom How businesses deal with enquiries and answer questions on the telephone...

... that entrepreneurial understanding and communications are at the heart of service improvement in the hospitality industry and that such understanding helps build bridges between the hotel and the customer. Their comparative study of the value systems of fast‐food service managers and hospitality students suggests...