... from a sample of managers and a sample of employees from the Colombian hospitality industry. The hypotheses are contrasted through regression analysis. Findings From the managers’ perspective, the data indicate a significant relationship between the improvement of knowledge and work performance...

... the materials, with overall project management resting with the HTF. © MCB UP Limited 2001 --> Hospitality industry Skills School-leavers Hospitality employers need better skills from school-leavers Keywords: Hospitality industry, Skills, School-leavers The Hospitality...

... Hospitality industry Instructors Telephones United Kingdom Welcome cannot be put on hold Keywords Hospitality industry, Instructors, Telephones, United Kingdom How businesses deal with enquiries and answer questions on the telephone can make the difference between...

... experience. The interaction between two socially competent people will vary significantly from that between two socially less competent people. Hospitality industry Interpersonal skills training Service quality Tourism Quality is at present a major theme within the tourism and hospitality...