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Journal Articles
Industrial and Commercial Training (2012) 44 (6): 357–365.
Published: 31 August 2012
... The methodology adopted was to question driving instructors, driving examiners and drivers themselves on the operation of driving schools, training programmes and the teaching methods used. The research was conducted from January 2008 to December 2009. The sample consists of 960 individuals, distributed...
Journal Articles
Industrial and Commercial Training (2008) 40 (4): 197–205.
Published: 13 June 2008
...Thomas F. Hawk; Paul Lyons Purpose The purpose of this paper is to illuminate the content and magnitude of care and respect issues in instructional settings, and offer some recommendations on how trainers and instructors may behave in ways to reveal to learners that caring attitudes...
Journal Articles
Industrial and Commercial Training (2002) 34 (7): 272–277.
Published: 01 December 2002
... that some tools are more effective than others in achieving student satisfaction and positive behavioral outcomes. This study may be useful as a pedagogical tool for instructors planning learning ventures or to justify technological expenditures at the administrative level. © MCB UP Limited 2002...
Journal Articles
Industrial and Commercial Training (1999) 31 (3)
Published: 01 June 1999
... © MCB UP Limited 1999 --> Hospitality industry Instructors Telephones United Kingdom Welcome cannot be put on hold Keywords Hospitality industry, Instructors, Telephones, United Kingdom How businesses deal with enquiries and answer questions on the telephone...

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