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Keywords: Involvement
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Journal Articles
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (1998) 30 (4): 137–141.
Published: 01 July 1998
... Involvement Job design Morale Motivation Rewards The call centre industry is booming. On current estimates, by the year 2001 one in 50 Britons will be employed in the call centre industry. As more and more companies introduce call centres to provide better customer service and manage customer...
