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Keywords: Iran
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Journal Articles
The effect of job rotation on employee performance: the mediating role of HR strategy and training in the petrochemical industry
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2024) 56 (2): 93–105.
Published: 22 April 2024
... be contacted at: r.bell@worc.ac.uk 04 10 2023 09 01 2024 15 02 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Job rotation Human resources Employee performance Training Iran Petrochemical industry Job rotation has...
Journal Articles
Human resources competencies scale development and validation: an Iranian measure
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2021) 53 (3): 250–267.
Published: 11 February 2021
... countries and especially in Iran. Drawn upon Ulrich and his associates’ model, this study aimed to study the validity and reliability of this model for a scale of validity in Iran, which could use as a basis for future research. Therefore, the research hypothesis is as follows: H. How...
Journal Articles
The role of mass communication methods in the development of tourism industry in Iran
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (6): 315–320.
Published: 26 August 2014
...Mahmoud Zamani; Changiz Valmohammadi Purpose – The purpose of this paper is to investigate the role of new methods of mass communication (employing customer relationship management (CRM) software and web site) in the development of tourism industry in Iran. Design/methodology/approach...
Journal Articles
The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (4): 220–227.
Published: 27 May 2014
...Alireza Rezghi Rostami; Changiz Valmohammadi; Jahan Yousefpoor Purpose – The purpose of this paper is to study the relationship between customer relationship management (CRM) system and customer satisfaction in branches of Ghavamin Bank in the capital city of Iran, Tehran. Design/methodology...
Journal Articles
Customer relationship management and service quality, a survey within the banking sector
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (2): 77–83.
Published: 25 February 2014
... is to reveal the relationship between the customer relationship management (CRM) and the service quality of bank Sepah of Maku in Iran. Design/methodology/approach – A structured questionnaire survey was used to collect data for this research, and this process was administered by conducting...
Journal Articles
Investigating the perceptions of Iranian employees on teleworking
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2012) 44 (4): 236–241.
Published: 08 June 2012
...Changiz Valmohammadi Purpose The main purpose of this study is to explore the perception of Iranian sample managers and employees from state‐owned organizations on benefits, barriers, and desire to telecommute based on the context of Iran using descriptive analysis. Design/methodology...
