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Keywords: Iran
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Journal Articles
Journal Articles
Industrial and Commercial Training (2021) 53 (3): 250–267.
Published: 11 February 2021
... countries and especially in Iran. Drawn upon Ulrich and his associates’ model, this study aimed to study the validity and reliability of this model for a scale of validity in Iran, which could use as a basis for future research. Therefore, the research hypothesis is as follows: H. How...
Journal Articles
Industrial and Commercial Training (2014) 46 (6): 315–320.
Published: 26 August 2014
...Mahmoud Zamani; Changiz Valmohammadi Purpose – The purpose of this paper is to investigate the role of new methods of mass communication (employing customer relationship management (CRM) software and web site) in the development of tourism industry in Iran. Design/methodology/approach...
Journal Articles
Journal Articles
Industrial and Commercial Training (2014) 46 (2): 77–83.
Published: 25 February 2014
... is to reveal the relationship between the customer relationship management (CRM) and the service quality of bank Sepah of Maku in Iran. Design/methodology/approach – A structured questionnaire survey was used to collect data for this research, and this process was administered by conducting...
Journal Articles
Industrial and Commercial Training (2012) 44 (4): 236–241.
Published: 08 June 2012
...Changiz Valmohammadi Purpose The main purpose of this study is to explore the perception of Iranian sample managers and employees from state‐owned organizations on benefits, barriers, and desire to telecommute based on the context of Iran using descriptive analysis. Design/methodology...

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