... and development First line managers Managerial competencies Non-technical skills/soft skills Private training providers Over the decades there has been a focus on what managers do and how they can be most effective in their positions. But for first line managers, the focus of research has been...

...Sethumadhavan Lakshminarayanan; Yogesh P. Pai; Badrinarayan Srirangam Ramaprasad Purpose The purpose of this paper is to adopt a gap analytic approach to identify competency needs and further estimate the strength of such managerial competencies in predicting job performance. Design/methodology...