Keywords: Mystery shopping
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Journal Articles
Industrial and Commercial Training (2018) 50 (3): 109–122.
Published: 16 February 2018
...Marina Pashkina; Maria S. Plakhotnik Purpose The purpose of this paper is to share how the concept of organizational justice could help to explore employee satisfaction with the mystery shopping appraisal system. Design/methodology/approach The research was conducted at a fast-food restaurant...

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