... their existing quality management initiatives and enhance employee's organizational attachment. Originality/value The current research contributes to both academics and the Indian manufacturing industry by exploring the opinions and perceptions of blue-collar workers. Robert Half (2018) reported that 91...

... these radical improvements in order to survive and prosper. © Emerald Group Publishing Limited 2009 Innovation Quality management Organizational change To survive and prosper in the current economic climate, organisations will need to develop fast to stay ahead of the competition...

... experience that consistently impresses and so differentiates a business. Customer service Financial services Quality management United Kingdom When a business offers a brand to its customers it extends them a promise that should be exciting, memorable – and, most importantly, deliverable. Keep...

...Hsien H. Khoo; Kay C. Tan Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia...