... their existing quality management initiatives and enhance employee's organizational attachment. Originality/value The current research contributes to both academics and the Indian manufacturing industry by exploring the opinions and perceptions of blue-collar workers. Corresponding author Prabhjot Kaur...

... appropriate, implemented. This is not difficult to implement and in fact serves as a channel to free up and encourage creativity. © Emerald Group Publishing Limited 2009 Innovation Quality management Organizational change Many quality processes have their origins in manufacturing...

... of the word – and their teams enormously benefited from it. Customer service Financial services Quality management United Kingdom When a business offers a brand to its customers it extends them a promise that should be exciting, memorable – and, most importantly, deliverable. Keep your promise...

...Hsien H. Khoo; Kay C. Tan Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia...