... the outcomes which occurred because of attendance and participation in a training programme and subsequent reinforcement (Diamantidis and Chatzoglou, 2014). Phillips (1996, 1997) introduced a fifth level “return on investment (ROI)” to evaluate the financial return of the overall training investment...

... the return on investment (ROI). Key to doing this is that each relationship should be set up correctly; the coach should be fully qualified, experienced and in supervision and information regarding the volume, status and expenditure of each coaching contract must be kept up to date and, along with evaluation...

... working with an external coach and less than half are involved in a three-way meeting to sign off the coaching objectives at the beginning of the contract. In terms of evaluation and ROI, less than one in seven organisations have calculated their return on coaching investment, despite some organisations...

...Bob Little Purpose – The purpose of this paper is to outline a practical approach to best practice in corporate learning and development (L&D) – within the context of measuring the return on investment (ROI) of any piece of learning. Design/methodology/approach – Report of a webinar...