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Keywords: Scenistic methods
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Journal Articles
Industrial and Commercial Training (2013) 45 (7): 433–439.
Published: 30 September 2013
... in this discussion, it is assumed that management and training staff have already prepared a case. To demonstrate activities in the steps of the process, assume we have some case incidents that present episodes of customer complaints. © Emerald Group Publishing Limited 2013 Learning Scenistic methods...

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