...-learning is mostly in the western part of world. Originality/value The present study provides a useful insight about employee perceptions on the effectiveness of e-learning, which ultimately improves the e-service quality and results in the improvement of satisfaction of customers in the online banking...

...N Jena; Nitin Seth Purpose – The purpose of this paper is to understand the role of economic and social factors influencing the logistics cost for the Indian steel sector and its relationship with the service quality. Design/methodology/approach – A structured questionnaire survey is used...

... in bridging the Gap 3 of the SERVAQUAL model. Assistant Professor Vickram Sahai can be contacted at: vsahai@ddn.upes.ac.in © Emerald Group Publishing Limited 2014 Training Factor analysis Service quality Functional Fluency Transactional analysis Customer service focusses...

...Changiz Valmohammadi; Mohammad Beladpas Purpose – In the centre of marketing activities today is the service quality. For the banks to be successful in the intensively competitive environment, they are bound to attach importance to service quality. The purpose of the present study...

... (0)1252 331551; Fax: +44 (0)1252 344405; E-mail: info@gowerpub.com Web site: www.gowerpub.com © MCB UP Limited 2001 --> Service quality Games Training techniques Card Games for Developing Service Keywords: Service quality, Games, Training techniques Card Games...

... sector have changed dramatically in the past 25 years: it was once synonymous with luxury and personalized service; it now counts at all levels of price. Service quality is often presented in the literature as primarily a marketing‐oriented concept; however, it has major implications for the quality...