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Keywords: Services marketing
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Journal Articles
Industrial and Commercial Training (1997) 29 (1): 16–25.
Published: 01 February 1997
... Services marketing Universities In the late 1960s Kotler and Levy[ 1 ] were the first to propose the idea that the marketing concept could be extended into the context of the not‐for‐profit (NFP) organization. While at the time their ideas met with considerable debate (see for example Luck[ 2...

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