...Vickram Sahai; Arvind Kumar Jain; P.C. Bahuguna Purpose – Training in interpersonal communication helps in enhancing customer service experience. The Functional Fluency model of transactional analysis provides training inputs by which employees can monitor their response with the customers...

...Stuart Hannabuss The process of Transactional Analysis is reviewed and the uses of its techniques demonstrated. A training exercise illustrating the three ego states in transactions is included. Human Relations Training Transactional Analysis ENCOUNTERING OTHERS AT WORK - A TRANSACTIONAL...