Document delivery: a new paradigm?

This article complements an earlier discussion by the author with regard to the breakdown of the traditional inter‐library loan model. It looks at the key variables that are driving the development of new models in electronic document delivery, taking account of current projects and products in the field. It argues that there is unlikely to be a single model in the future, but rather a series of models, determined not just by the technology applications available, but also by societal, economic, environmental and political factors. The article is written from the UK higher education viewpoint.