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Purpose

The purpose of this paper is to explain the UnityUK service and its benefits to the user community.

Design/methodology/approach

The paper takes the form of a factual review of the UnityUK service.

Findings

The paper finds that the UnityUK service is changing the way inter‐library loans work in the UK.

Originality/value

The paper shares experiences of the UK market with the wider community.

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