The purpose of this article is to describe the development and implementation of a new service, (zoek&boek), that provides the Dutch public with a resource that allows them to search and request items from regional, provincial and national catalogues should their request be unavailable from their local library. The new digital system is able to handle both the logistic and cost considerations involved. By checking holdings and availability of the requested item, a rota is drawn up listing the libraries that can supply the item, whilst also considering the maximum cost a customer is prepared to pay for their request.
A descriptive approach is provided.
The article finds that Zoek&boek will be implemented during 2006 and available for public use from the autumn. A number of issues relevant to establishing a cultural shift in attitudes to resource sharing are discussed and the article looks at the resulting increased efficiency of such a collaborative approach, as well as the hurdles to be overcome in order to achieve the final implementation. In this project, a layered network was established consisting of a national organisation and national, provincial and local players. Key considerations of the initiative were national vs provincial and local requirements, multi‐system integration using standards, resource sharing policies, ease of use for customers, authentication policies, logistical and cost implications, and the requirement for a stable and versatile system.
Of particular importance to public librarians internationally. This service goes well beyond what is available in most countries in giving direct access to regional and national resources for the individual citizen.
