The purpose of this paper is to present a review of the interlending environment in New Zealand. It aims to consider a number of changes that have occurred since research was published in 2004 and the significance of these for interlending operations.
The methodology adopted in this paper is one of description and interpretation.
Included is a statistical analysis based on 20 years' worth of data and comparative analysis of key service indicators. The scene is best described as one of continual change and in a state of flux.
As the operational model of interlending changes consideration is given to various operational issues and the impact of these for ongoing support and service provision. Also included is an initial analysis of how natural events can also impact on patterns of use and delivery.
Just as there have been personnel changes, so has occurred a loss of corporate knowledge. This leads into a discussion of a model for “better practice” and how this could be delivered.
