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Purpose
The purpose of this paper is to present the Danish inter‐library lending (ILL) environment with the focus on its current status, the level of automation and future development.
Design/methodology/approach
The paper describes Danish ILL cooperation.
Findings
Focussing on standards and automation delivers a better service. Danish ILL has a high level of automation. The combination of standards, interaction between systems and dedicated functions in the national system delivers an effective handling of ILL and document delivery.
Originality/value
This is the first paper to provide a detailed overview of the modern ILL system in Denmark.
Keywords:
Interlending,
Interlibrary loan,
Document delivery,
DanBib,
library.dk,
Libraries,
Denmark,
Library automation
© Emerald Group Publishing Limited
2011
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