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Purpose

This paper aims to describe the international interlibrary loan (ILL) experience of three academic libraries in the Pacific Northwest and analyze factors impacting the success of international ILL. The authors seek to speculate on three possible scenarios going forward and conclude with a call to action.

Design/methodology/approach

The authors apply PEST and SWOT techniques, using their own institutions as case studies.

Findings

Some of the most critical factors affecting international ILL at their home institutions include the terms of electronic license agreements, open access, and physical delivery costs.

Originality/value

The internal and external factors affecting international ILL at these institutions are broadly applicable to all types of libraries throughout the world.

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