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Purpose

– The purpose of this paper is to share the Norwegian Repository Library (RL)’s experiences with an automatic storage for interlibrary lending (ILL).

Design/methodology/approach

– This paper describes how the RL uses the automatic storage to deliver ILL services to Norwegian libraries. Chaos storage is the main principle for storage.

Findings

– Using automatic storage for ILL is efficient, cost-effective and safe.

Originality/value

– The RL has used automatic storage since 2003, and it is one of a few libraries using this technology.

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