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Quality assessment of E-learning website using asymmetric impact–performance analysis and Kano’s customer satisfaction model: a case study based on WebQual 4.0

Mohammadreza Esmaeili Givi, Hamid Keshavarz, Zahra Kargar Azad

Information Discovery and Delivery (2023) 51 (1): 35–46.

https://doi.org/10.1108/IDD-08-2021-0083

Published: 09 May 2022

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