...” is linked to a simple way to initiate ILL requests and to pay any charges that are involved. Kenneth J. Kinslow can be contacted at: kinslow.2@nd.edu © Authors 2014 Document delivery International ILL OCLC Karlsruhe Virtual Catalogue National libraries East Asian Gateway Service...

... division, and many others. © Emerald Group Publishing Limited 2012 Interlibrary loan Interlending National libraries Languages Academic libraries Handling interlibrary loan (ILL) requests for foreign-language materials is often fraught with problems. The chances...

...Margarita Moreno Purpose This paper aims to describe a review of interlending and document delivery work processes at the National Library of Australia, the purpose of which was to develop a new integrated approach to interlending and document delivery services and to improve turnaround times...

...Jan Hagerlid Purpose The purpose of this paper is to discuss the role of national libraries in developing national open access infrastructure and policy on the basis of the experiences of the National Library (NL) of Sweden. Design/methodology/approach The paper is descriptive based...

... is that the sector was relatively under‐represented in interlending and had the capacity for a sustained increase in traffic volumes. In 2009 university, public and the national library sectors were the largest suppliers of interloan requests: 30 per cent, 22.4 per cent and 21 per cent respectively (Figure 4...

...Pavlina Kafkova; Hana Bornova Purpose The purpose of this paper is to describe the document supply service of the Czech National Library and its use of OCLC in supporting the service. Design/methodology/approach The service is described in detail and placed in the context of the Czech Republic...

...Jan Brase; Ina Blümel Purpose The purpose of this paper is to describe the work being done at The German National Library of Science and Technology (TIB) to make non‐textual information, for example three dimensional objects, more easily accessible. The goal is to create workflows and develop...

...Genevieve Clavel‐Merrin Purpose The paper seeks to describe the changes in user expectations for access to material at the Swiss National Library and the different ways it seeks to provide access information through resource sharing. Design/methodology/approach The paper describes briefly...

.... National libraries Document delivery Electronic document delivery France To achieve this goal, BnF legally contracted with authors and publishers the right to do so: books could be searched and found within Gallica and then the metadata would link to the publisher's commercial site at which...

... was implemented. Training programmes were designed with which to provide the knowledge and expertise required to fix problems permanently. Andy Appleyard can be contacted at andy.appleyard@bl.uk © Emerald Group Publishing Limited 2010 Document delivery National libraries Continuous improvement...

.... Performance evaluation is a crucial issue in order to provide a better service and to benchmark with similar units in national libraries. The implementation of new electronic services and the great digitisation projects provide a larger visibility of national collections as well as an increase in ILL demand...

...Margarita Moreno; Anne Xu Purpose This paper aims to describe the role of the National Library of Australia in the Australian interlibrary loan environment, not just in terms of providing access to National Library collections through the document supply service, but also in providing...

... an essential part of the global information space necessary for any library eager to satisfy the information requests of its users. Interlending Document delivery Russia National libraries “A good library is a book reflection of the Universe”, writes Nikolay Rubakin, a well‐known Russian...

... visibility of success and provides the opportunity to review both progress and plans in the light of experience and the changing environment. The goals of the DLP are to enable the BL to do the following: Digital libraries National libraries Archives management There is a huge shift...

... database and the different services of the four national library systems – LIBRIS WebSearch, LIBRIS ILL, the Patron Request Routine, and the Library Directory. Findings During the development process of the new versions of LIBRIS WebSearch and LIBRIS ILL the specific needs of the end user have been...

... operating practices. Both national libraries use the same version of the OCLC Pica (formerly Fretwell‐Downing Informatics) VDX software. This has greatly assisted the technical implementation of the Trans Tasman Interlending project. However, a number of challenging technical, billing and best...

... Puna Interloan), a strong National Bibliographic Database and National Union Catalogue, and the key role of the National Library of New Zealand. Originality/value The research report provides a building block for an ongoing longitudinal study of interloan in New Zealand, plus a base for ongoing...

... and fragmented. The challenge for the Australian library sector is to build on the good infrastructure and systems developed through the NRSWG and NRSPC over the past six years and to develop new models which provide easy transparent modes of access to library collections across the nation. National libraries...