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Keywords: TQM
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Journal Articles
Journal:
Information Discovery and Delivery
Interlending & Document Supply (1996) 24 (2): 11–16.
Published: 01 June 1996
... improvement of process workshops. Concludes that TQM has contributed significantly to improvements in speed of service and the quality of relationships with customers. © MCB UP Limited 1996 improving the quality of the checking work carried out by staff at the shelf; improving the use...
Journal Articles
Journal:
Information Discovery and Delivery
Interlending & Document Supply (1992) 20 (4): 159–163.
Published: 01 April 1992
... increasingly sophisticated customers require, at a price which allows it to depend less and less on government funds then it will fail. Its intentions are to succeed. Interlending and Document Supply, 20 (4), 1992 163 © MCB UP Limited 1992 Document supply Libraries New technology TQM United...
