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Keywords: WebQual
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Journal Articles
Quality assessment of E-learning website using asymmetric impact–performance analysis and Kano’s customer satisfaction model: a case study based on WebQual 4.0
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Journal:
Information Discovery and Delivery
Information Discovery and Delivery (2023) 51 (1): 35–46.
Published: 09 May 2022
... the required dimensions of the quality of the website based on the model WebQual 4.0 by considering Kano’s user satisfaction model and impact–performance analysis. This is a descriptive survey, applied and cross-sectional study. The study population included Tehran University’s students who enrolled in virtual...
