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Keywords: Anthropomorphism
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Journal Articles
Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis
Open Access
Journal:
International Hospitality Review
International Hospitality Review (2024) 38 (2): 239–257.
Published: 28 March 2023
... in publications related to service robots. The paper identifies three significant themes in the service robot literature: adoption of service robots in the context of customer service, anthropomorphism and integration of artificial intelligence in robotic service. Furthermore, this study highlights prominent...
