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Keywords: Complaints
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2026) 40 (1): 28–51.
Published: 24 May 2024
..., some preliminary guidance exists. For example, Alrawadieh and Dincer (2019) reveal differences in the recovery modes adopted by firms across online and offline complaints in the luxury hotel industry. Another aspect that merits a differential emphasis on SFR in luxury consumption is the relative...
