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Keywords: Demographics
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Journal Articles
Impacts of staff demographics on complaint management behaviour in five-star hotels in Dubai
Open Access
Journal:
International Hospitality Review
International Hospitality Review (2022) 36 (2): 199–219.
Published: 02 August 2021
...Parin Parikh; Christopher S. Dutt Purpose A continuous issue which plagues all service businesses is the process of handling complaints. Whilst the topic has been relatively well explored, extant literature has failed to fully explore how staff demographics influence the methods in which...
