...John A. Parnell; Eric B. Dent; Mehmet Ali Köseoglu; Hasan Evrim Arici Purpose We surveyed managers and other professionals in 142 US hospitality firms to investigate the links among relative firm size, market strategies (e.g. broad cost leadership and global growth) and nonmarket strategies...

...Tianyu Pan; Rachel J.C. Fu Purpose This study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight prospective avenues for future inquiry in this growing domain. Design/methodology...

...Isaac Nyarko Adu; Kwame Owusu Boakye; Michael Kyei-Frimpong Purpose This current study examines the moderating role of gender in the nexus between the dimensions of work-family culture and work-family enrichment in the hospitality industry. Design/methodology/approach This study employed...

...Frederick Doe; Mary Naana Essiaw Purpose The hospitality industry is one of Ghana's key economic contributors. It is an industry that has significant indigenous investment. The sector also brings in foreign exchange for Ghana. In 2019, it generated $325 m through tourist visits. This makes...

...). Kaveh Jafari can be contacted at: kavehjafari91@gmail.com 16 07 2021 30 08 2021 14 10 2021 22 10 2021 © Kaveh Jafari, Ali Özduran and Mehmet Bahri Saydam 2021 Kaveh Jafari, Ali Özduran and Mehmet Bahri Saydam Published in International Hospitality Review...

... in the hospitality industry. Design/methodology/approach An online survey using Qualtrics' panel database was used to collect data. The target was full-time employees in the hospitality industry. A total of 245 surveys were collected and used for data analysis. The results were analyzed using structural equation...

...). The next section presents the study area and methods used. © Azwindini Isaac Ramaano 2021 Azwindini Isaac Ramaano Published in International Hospitality Review. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0...

...Kasra Ghaharian; Brett Abarbanel; Marta Soligo; Bo Bernhard Purpose The purpose of this paper is to examine crisis management practices among gambling-related hospitality business stakeholders (GBSs) during the coronavirus disease 2019 (COVID-19) pandemic. Design/methodology/approach An online...

... variance in the development and administration of the survey instrument. In total, 260 (N = 260) full-time hospitality industry employees participated in the study. Findings The results of this study indicate demographic dissimilarity has minimal effect on LMX and CA. However, the results...

...Jung Woo Han Purpose The article is to review recent literature studies of employee turnover to identify antecedents of employee turnover in the hospitality sector to reduce the literature gaps and present a wider scope of turnover factor and understanding of employee motivational factors...

... and optimize operations and services to offer a direct added value to hospitality businesses and their customers. Design/methodology/approach This study uses a self-reported survey design using an online questionnaire to collect data from randomly selected potential tourists. The survey was in English...

...Marvin J. Cetron; Owen Davies; Fred DeMicco; Mohan Song Purpose The purpose of this study is to continue to forecast trends in the hospitality and travel industry with practical implications. Design/methodology/approach This study is the updated version of our previous list of trends. The new...

...Galen R. Collins Purpose Service robotics, a branch of robotics that entails the development of robots able to assist humans in their environment, is of growing interest in the hospitality industry. Designing effective autonomous service robots, however, requires an understanding of Human–Robot...