...Toan Thi Phuoc Dang; Vinh Thi Thanh Do Purpose This study offers an empirical framework for how hotel employees CSR perceptions affect their job satisfaction by incorporating the parallel mediating roles of organizational identification and psychological contract fulfillment. In addition...

...Stephanie Bae; Jun Mo Kwon; Alyssa Bosley Purpose The main purpose of this study is to investigate what affects a customer's decision to use the hotel smartphone applications when he/she makes a room reservation. Design/methodology/approach A total of 266 usable data was collected through...

...Betsy Stringam; John Gerdes Purpose The purpose of this paper is to investigate how well hotel website load time performance compared against customer expectation benchmarks. In a competitive market, service interactions are important. As customers move to mobile devices, the time to load...