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Keywords: Justice
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2025) 39 (2): 210–229.
Published: 27 November 2023
... WOM and the psychological mechanisms in the process While several theories aim to understand the dynamics of service failures and recovery, this study primarily draws upon the Justice Theory and the Service Recovery Paradox. The choice of these theories is motivated by their comprehensive...
