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Keywords: Luxury hospitality
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review 1–16.
Published: 05 October 2026
... of Truth (FMOT) Second Moment of Truth (SMOT) Post-consumption evaluation Digital customer journey Online reviews Luxury hospitality Electronic word-of-mouth (eWOM) Online customer reviews have become one of the most influential sources of information in the tourism and hospitality industry...
Includes: Supplementary data
