...Özden Özlü Purpose This study examines how post-consumption evaluations are expressed in online reviews of luxury hotels and considers the implications of these retrospective narratives for understanding the broader digital customer journey. Design/methodology/approach A qualitative research...

...Shilpa Singh; Arun Mittal Purpose This study examines how online reviews and consumers' attitude toward sustainable practices influence green hotel booking intention, while also evaluating the role of perceived corporate environmental responsibility within online hospitality decision environments...