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Keywords: Perceived service quality
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2024) 38 (1): 81–100.
Published: 15 August 2022
... service practices Customer satisfaction Word of mouth Green hotels Perceived service quality In today’s highly competitive service environment, understanding true perceptions and meeting the expectations of customers is critical (Malik, Akhtar, Raziq, & Ahmad, 2020 ; Preko, Gyepi-Garbrah...
