... commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Twitter analytics Visitor Sentiment analysis Tourism Social media Lexicon R...

...Lisa M. Young; Swapnil Rajendra Gavade Purpose The purpose of this paper is to use the data analysis method of sentiment analysis to improve the understanding of a large data set of employee comments from an annual employee job satisfaction survey of a US hospitality organization. Design...