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Keywords: Server quality
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2019) 33 (2): 91–105.
Published: 26 April 2019
...Jeremy Whaley; Jinha Lee; Youn-Kyung Kim Purpose The purpose of this paper is to investigate whether guests’ tipping motivations (i.e. server quality, social norm and food quality) and demographic characteristics (i.e. gender, age and income) influence loyalty to the server in a restaurant...
