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Keywords: Service empathy
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2021) 35 (1): 57–69.
Published: 19 January 2021
... on restaurant food service quality with an emphasis on Parasuraman, Zeithmal and Barry's empathy as a key dimension of quality in accordance to the SERVQUAL model. Design/methodology/approach For the purpose of this study, food service empathy was investigated in relation to the influence of tipping...
