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Keywords: Service performance
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2024) 38 (2): 317–333.
Published: 14 July 2023
... the role of service climate as a moderator of the relationship between service sabotage and service performance. Design/methodology/approach Data were collected via a survey of 165 F&B frontline employees in restaurants in Iran. The hypotheses are examined using confirmatory factor analysis...
