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Keywords: Service quality
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Journal Articles
Journal:
International Hospitality Review
International Hospitality Review (2021) 35 (1): 3–18.
Published: 29 October 2020
... examined corporate travel service quality (SQ) and its impact. To make up for the drawback, this study aims to differentiate the impact of SQ perceptions on customer satisfaction between the online and off-line contexts through an empirical investigation in one of the top five corporate travel agencies...
