...Cortney Norris; Scott Taylor, Jr.; D. Christopher Taylor Purpose This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence a tip amount and therefore where they concentrate...

...Simon Were; Moses Miricho; Vincent Maranga Purpose The purpose of this study was to investigate restaurant clientele tipping behavior and its inspiration on foodservice empathy within two- and three-star hotels in Kisumu County, Kenya. This was with the objective of analyzing the tipping effect...

...Jeremy Whaley; Jinha Lee; Youn-Kyung Kim Purpose The purpose of this paper is to investigate whether guests’ tipping motivations (i.e. server quality, social norm and food quality) and demographic characteristics (i.e. gender, age and income) influence loyalty to the server in a restaurant...