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Volume 9, Issue 7
1 December 1997
International Journal of Contemporary Hospitality Management Cover Image for Volume 9, Issue 7
Literature Review| December 01 1997

Current concerns: a thematic analysis of recent hospitality industry issues

Shane C. Blum
Shane C. Blum
Research Manager (North America) Worldwide Hospitality and Tourism Trends
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1757-1049
Print ISSN: 0959-6119
© MCB UP Limited
1997
International Journal of Contemporary Hospitality Management (1997) 9 (7): 350–361.
https://doi.org/10.1108/09596119710191029

Reviews articles published during 1996 in the Hospitality Research Journal, Cornell Hotel and Restaurant Administration Quarterly and Florida International University Review. Identifies recent contributions to the literature in these North American‐based journals with reference to: people and organizations; service quality and customers; strategy and operations; food service; education; and eco‐tourism and legal issues.

Keywords: Customers, Human resource management, Literature, North America, Organizational behaviour, Service quality
© MCB UP Limited
1997
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