Earlycite

Research Article September 8 2026
Perceived social media agility and consumer responses: the roles of consumer experience and media richness orientation
Fatih Celik; Anand Jhawar; Blend Ibrahim; Sameer Hosany
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-11-2025-1612
View articletitled, Perceived social media agility and consumer responses: the roles of consumer experience and media richness orientation
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Research Article September 7 2026
Flattery from robots, praise from humans: building consumer trust and comfort
Ran Liu; Chunli Ji; Catherine Prentice
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-02-2026-0204
View articletitled, Flattery from robots, praise from humans: building consumer trust and comfort
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Research Article September 4 2026
How goal interdependence affects observers’ reactions to proactive customer service performance
Yan Peng; Bao Cheng; Jian Tian
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-01-2026-0144
View articletitled, How goal interdependence affects observers’ reactions to proactive customer service performance
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Research Article September 2 2026
A person-centered analysis of how hospitality employees cope with customer incivility
Yanqiao Lei; Misun (Sunny) Kim; Yue Vaughan; Heyao Yu
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-01-2026-0131
View articletitled, A person-centered analysis of how hospitality employees cope with customer incivility
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Research Article September 1 2026
Circular vs angular: “shaping” consumer responses to robot service failure
Su Xu; Zhen Yang; Dewen Liu
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-08-2025-1155
View articletitled, Circular vs angular: “shaping” consumer responses to robot service failure
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Research Article August 28 2026
Customer evaluations of service failures by visibly physically disabled frontline employees: a mixed-method study
Anupama Prashar; Naman Agarwal
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-01-2026-0078
View articletitled, Customer evaluations of service failures by visibly physically disabled frontline employees: a mixed-method study
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Research Article August 27 2026
From benevolent leadership to environmental citizenship in the hospitality sector: an affective commitment mediated pathway
Dorota Grego-Planer; Monika Anna Chodorek; Elisa Rescalvo-Martin; Victor Oluwafemi Olorunsola; Osman M. Karatepe
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-12-2025-1795
View articletitled, From benevolent leadership to environmental citizenship in the hospitality sector: an affective commitment mediated pathway
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Research Article August 27 2026
The invisible presence of migrant women in tourism: labour at the intersection of gender, class and migration
Ebru Kemer; Ezgi Kırıcı Tekeli; Mehmet Tekeli
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-01-2026-0064
View articletitled, The invisible presence of migrant women in tourism: labour at the intersection of gender, class and migration
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Literature Review August 25 2026
Can digital twins redefine destination management? A socio-technical framework from a machine learning driven systematic review
Waqas Ali; Cihan Cobanoglu
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-11-2025-1654
View articletitled, Can digital twins redefine destination management? A socio-technical framework from a machine learning driven systematic review
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Research Article August 24 2026
How could corporate social responsibility alleviate social occupational stigma consciousness?
Linyuan Zhou; Xinyuan Zhao; Yunyao Liu; Nan Hua; Mingqiang Wang
International Journal of Contemporary Hospitality Management (2026) https://doi.org/10.1108/IJCHM-01-2026-0139
View articletitled, How could corporate social responsibility alleviate social occupational stigma consciousness?
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Research Article February 24 2026
Career shocks and career sustainability: the role of career crafting and perceived organizational support
Yongrui Guo; Quanyue Jiang; Wenchen Bian
International Journal of Contemporary Hospitality Management (2026) 38 (3): 1131–1149.
View articletitled, Career shocks and career sustainability: the role of career crafting and perceived organizational support
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Research Article February 17 2026
How trust affects consumers’ decisions to report suspected foodborne illness
Kimberly Jan Harris; Scott T. Taylor, Jr; Kevin S. Murphy
International Journal of Contemporary Hospitality Management (2026) 38 (3): 898–920.
View articletitled, How trust affects consumers’ decisions to report suspected foodborne illness
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Research Article February 16 2026
From green intellectual capital to sustainable performance: the roles of innovation, human resource management, leadership and regulations
Quang Xuan Truong; Phuong Van Nguyen; Sam Thi Ngoc Nguyen; Demetris Vrontis
International Journal of Contemporary Hospitality Management (2026) 38 (3): 1049–1068.
View articletitled, From green intellectual capital to sustainable performance: the roles of innovation, human resource management, leadership and regulations
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Research Article January 30 2026
How AI chatbots reinforce green environments to shape customer satisfaction and loyalty
Ali Nawaz Khan; Zhang Hui; Naseer Abbas Khan
International Journal of Contemporary Hospitality Management (2026) 38 (3): 921–939.
View articletitled, How AI chatbots reinforce green environments to shape customer satisfaction and loyalty
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Research Article November 12 2025
Leveraging digital sensory marketing in online wine sales – a moderated serial mediation model
Yingying Dong; Alei Fan; Chang Ma
International Journal of Contemporary Hospitality Management (2025) 37 (13): 234–251.
View articletitled, Leveraging digital sensory marketing in online wine sales – a moderated serial mediation model
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Research Article November 6 2025
Space-sharing experiences in hospitality: a psychological needs perspective
Eunbi Jo; Yawei Jiang; Aaron Hsiao; Sacha Reid
International Journal of Contemporary Hospitality Management (2025) 37 (13): 252–272.
View articletitled, Space-sharing experiences in hospitality: a psychological needs perspective
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Conceptual Paper October 29 2025
From service to virtue: how organizations harness hospitality for transformative social change
Tarik Dogru; Lydia Hanks; Nathan Discepoli Line; Makarand Amrish Mody; Courtney Suess
International Journal of Contemporary Hospitality Management (2025) 37 (12): 4101–4121.
View articletitled, From service to virtue: how organizations harness hospitality for transformative social change
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Research Article October 21 2025
Local support factors in integrated resort development: a study of Japanese residents
Jungsun (Sunny) Kim; Eunmi Song; Boran Kim; Choong-Ki Lee
International Journal of Contemporary Hospitality Management (2025) 37 (12): 4005–4023.
View articletitled, Local support factors in integrated resort development: a study of Japanese residents
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Research Article October 7 2025
A critical reflection on DEA studies in tourism and hospitality
A. George Assaf; Nickolaos Tzeremes; Adiyukh Berbekova; Yecheng Cao; Alexander Josiassen; Florian Kock
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3952–3964.
View articletitled, A critical reflection on DEA studies in tourism and hospitality
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Research Article September 24 2025
Impacts of AI awareness on proactive service behavior and tacit knowledge sharing among hotel employees
Yajun Zhang; Jingjing Wang; Junwei Zhang
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3935–3951.
View articletitled, Impacts of AI awareness on proactive service behavior and tacit knowledge sharing among hotel employees
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Research Article September 8 2025
A critical review of technology-facilitated event engagement: current landscape and pathway forward
Jijun Chen; Shinyong Jung; Liping A. Cai
International Journal of Contemporary Hospitality Management (2025) 37 (13): 169–189.
View articletitled, A critical review of technology-facilitated event engagement: current landscape and pathway forward
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Research Article September 4 2025
Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology
Yun Zhang; Emily Ma; Feng Zeng Xu
International Journal of Contemporary Hospitality Management (2025) 38 (3): 832–851.
View articletitled, Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology
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