Xinyuan Zhao
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Journal Articles

Unlocking hotel employees’ green advocacy: an environmental love–based framework for understanding green human resource management practices

Bingna Lin, Nan Hua, Xinyuan Zhao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (7): 2305–2327.
https://doi.org/10.1108/IJCHM-08-2025-1295
Published: 24 June 2026
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Journal Articles

Effect of psychical environment on experience design and management

Irene Cheng Chu Chan, Zhaoyu Chen, Xinyuan Zhao, Rob Law
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1453–1477.
https://doi.org/10.1108/IJCHM-08-2025-1152
Published: 24 March 2026
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Journal Articles

Customer misbehavior in AI-enabled services

Xinyuan Zhao, Hongjuan Tan, Yi Zhang, Anna S. Mattila, Nan Hua
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (12): 3965–3982.
https://doi.org/10.1108/IJCHM-04-2025-0520
Published: 17 October 2025
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Journal Articles

Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory

Yong Yang, Yue Li, Xinyuan Zhao, Rob Law, Hongjin Song
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (5): 1703–1724.
https://doi.org/10.1108/IJCHM-05-2024-0651
Published: 21 February 2025
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Includes: Supplementary data
Journal Articles

Digital well-being in hospitality: epistemology, scope, aggregation, and specification

Yihong Chen, Rob Law, Xinyuan Zhao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2025) 37 (5): 1553–1573.
https://doi.org/10.1108/IJCHM-05-2024-0785
Published: 14 February 2025
View article titled, Digital well-being in hospitality: epistemology, scope, aggregation, and specification
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Includes: Supplementary data
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