Irene Cheng Chu Chan
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Journal Articles

Effect of psychical environment on experience design and management

Irene Cheng Chu Chan, Zhaoyu Chen, Xinyuan Zhao, Rob Law
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1453–1477.
https://doi.org/10.1108/IJCHM-08-2025-1152
Published: 24 March 2026
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Journal Articles

A critical review of smart hospitality and tourism research

Rob Law, Huiyue Ye, Irene Cheng Chu Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2022) 34 (2): 623–641.
https://doi.org/10.1108/IJCHM-08-2021-0986
Published: 24 November 2021
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Journal Articles

Sentiment analysis in hospitality and tourism: a thematic and methodological review

Fuad Mehraliyev, Irene Cheng Chu Chan, Andrei Petrovich Kirilenko
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2022) 34 (1): 46–77.
https://doi.org/10.1108/IJCHM-02-2021-0132
Published: 11 October 2021
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Journal Articles

Progression and development of information and communication technology research in hospitality and tourism: A state-of-the-art review

Rob Law, Daniel Leung, Irene Cheng Chu Chan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (2): 511–534.
https://doi.org/10.1108/IJCHM-07-2018-0586
Published: 02 April 2019
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Journal Articles

Systematic review of hospitality CRM research

Rob Law, Davis Ka Chio Fong, Irene Cheng Chu Chan, Lawrence Hoc Nang Fong
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2018) 30 (3): 1686–1704.
https://doi.org/10.1108/IJCHM-06-2017-0333
Published: 19 March 2018
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