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Glimmerance in hospitality and tourism experiences: how lightness sparks transformative interactions

International Journal of Contemporary Hospitality Management (2026) 38 (4): 1212–1236.

https://doi.org/10.1108/IJCHM-06-2025-0830

Published: 02 March 2026

View article titled, Glimmerance in hospitality and tourism experiences: how lightness sparks transformative interactions

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Journal Articles

Leveraging digital sensory marketing in online wine sales – a moderated serial mediation model

Yingying Dong, Alei Fan, Chang Ma

International Journal of Contemporary Hospitality Management (2025) 37 (13): 234–251.

https://doi.org/10.1108/IJCHM-04-2025-0534

Published: 12 November 2025

View article titled, Leveraging digital sensory marketing in online wine sales – a moderated serial mediation model

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Includes: Supplementary data

Journal Articles

The impact of robotic integration on prospective hospitality employees: job anxiety, career intention and the moderating role of emotional intelligence

Xueting Dou, Chang Ma, Alei Fan

International Journal of Contemporary Hospitality Management (2025) 37 (10): 3344–3363.

https://doi.org/10.1108/IJCHM-10-2024-1536

Published: 17 September 2025

View article titled, The impact of robotic integration on prospective hospitality employees: job anxiety, career intention and the moderating role of emotional intelligence

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Includes: Supplementary data

Journal Articles

Modeling customer choice behavior in hotel blind-box consumption

Caiwei Ma, Alei Fan, Lianping Ren, Aiping Xu

International Journal of Contemporary Hospitality Management (2025) 37 (7): 2491–2512.

https://doi.org/10.1108/IJCHM-09-2024-1297

Published: 17 April 2025

View article titled, Modeling customer choice behavior in hotel blind-box consumption

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Journal Articles

Cultural sustainability in hospitality and tourism: toward a holistic framework

Lu Zhang, Wei Wei, Alei Fan, Ady Milman, Brian E.M. King

International Journal of Contemporary Hospitality Management (2025) 37 (13): 20–38.

https://doi.org/10.1108/IJCHM-10-2024-1551

Published: 24 March 2025

View article titled, Cultural sustainability in hospitality and tourism: toward a holistic framework

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Journal Articles

Chatbots in complaint handling: the moderating role of humor

Jae Eun Park, Alei Fan, Laurie Wu

International Journal of Contemporary Hospitality Management (2025) 37 (3): 805–824.

https://doi.org/10.1108/IJCHM-05-2024-0762

Published: 11 December 2024

View article titled, Chatbots in complaint handling: the moderating role of humor

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Journal Articles

Unveiling the role of congruity in service robot design and deployment

Chang Ma, Alei Fan, Seonjeong Ally Lee

International Journal of Contemporary Hospitality Management (2024) 36 (12): 4150–4170.

https://doi.org/10.1108/IJCHM-11-2023-1686

Published: 02 May 2024

View article titled, Unveiling the role of congruity in service robot design and deployment

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Includes: Supplementary data

Journal Articles

Festivalization of business events: exploring a new strategy for designing more engaging conference experiences

Shinyong Jung, Alei Fan, Xinran Lehto, Hhye Won Shin

International Journal of Contemporary Hospitality Management (2024) 36 (10): 3427–3450.

https://doi.org/10.1108/IJCHM-07-2023-1116

Published: 09 February 2024

View article titled, Festivalization of business events: exploring a new strategy for designing more engaging conference experiences

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Journal Articles

Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention

Hhye Won Shin, Sungsik Yoon, Shinyong Jung, Alei Fan

International Journal of Contemporary Hospitality Management (2023) 35 (4): 1448–1469.

https://doi.org/10.1108/IJCHM-12-2021-1561

Published: 14 October 2022

View article titled, Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention

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Journal Articles

Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory

Alei Fan, Sheryl F. Kline, Yiran Liu, Karen Byrd

International Journal of Contemporary Hospitality Management (2022) 34 (4): 1290–1311.

https://doi.org/10.1108/IJCHM-07-2021-0889

Published: 07 January 2022

View article titled, Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory

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Journal Articles

Robot vs human: expectations, performances and gaps in off-premise restaurant service modes

Karen Byrd, Alei Fan, EunSol Her, Yiran Liu, Barbara Almanza, Stephen Leitch

International Journal of Contemporary Hospitality Management (2021) 33 (11): 3996–4016.

https://doi.org/10.1108/IJCHM-07-2020-0721

Published: 23 June 2021

View article titled, Robot vs human: expectations, performances and gaps in off-premise restaurant service modes

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Journal Articles

Whom do we trust? Cultural differences in consumer responses to online recommendations

Alei Fan, Han Shen, Laurie Wu, Anna S. Mattila, Anil Bilgihan

International Journal of Contemporary Hospitality Management (2018) 30 (3): 1508–1525.

https://doi.org/10.1108/IJCHM-01-2017-0050

Published: 19 March 2018

View article titled, Whom do we trust? Cultural differences in consumer responses to online recommendations

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Glimmerance in hospitality and tourism experiences: how lightness sparks transformative interactions

Leveraging digital sensory marketing in online wine sales – a moderated serial mediation model

The impact of robotic integration on prospective hospitality employees: job anxiety, career intention and the moderating role of emotional intelligence

Modeling customer choice behavior in hotel blind-box consumption

Cultural sustainability in hospitality and tourism: toward a holistic framework

Chatbots in complaint handling: the moderating role of humor

Unveiling the role of congruity in service robot design and deployment

Festivalization of business events: exploring a new strategy for designing more engaging conference experiences

Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention

Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory

Robot vs human: expectations, performances and gaps in off-premise restaurant service modes

Whom do we trust? Cultural differences in consumer responses to online recommendations

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