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Volume 10, Issue 5
1 September 1998
International Journal of Contemporary Hospitality Management Cover Image for Volume 10, Issue 5
Research Article| September 01 1998

Comment: benchmarking and best practice in the small hotel sector Available to Purchase

Susan M. Ogden
Susan M. Ogden
Department of Hospitality, Tourism and Leisure Management, Glasgow Caledonian University, Glasgow, UK
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1757-1049
Print ISSN: 0959-6119
© MCB UP Limited
1998
International Journal of Contemporary Hospitality Management (1998) 10 (5): 189–190.
https://doi.org/10.1108/09596119810227794

This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.

Keywords:
Benchmarking, Hotels
© MCB UP Limited
1998
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