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The advancement of technology and intelligence in most industries has been linked with the concepts of connectivity and the development of open systems. Currently the protocols found in the hotel and catering industry are not compatible between companies and/or products. First addresses the implications of this and then the advantages to the industry, should open systems be developed and standards set up for future installations. Such systems are becoming standardized in the Far East and concludes that the hotel and catering industry must follow suit if really “Intelligent Rooms” are to be developed.

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