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Volume 6, Issue 1-2
1 February 1994
International Journal of Contemporary Hospitality Management Cover Image for Volume 6, Issue 1-2
Case Report| February 01 1994

Investors in People at The Moat House International, Glasgow Available to Purchase

Anna MacVicar;
Anna MacVicar
A Lecturer in Personnel Management in the Department of Hospitality, Tourism and Leisure, Glasgow Caledonian University
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Gillian Brown
Gillian Brown
Training Manager at the Moat House International, Glasgow,UK.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1757-1049
Print ISSN: 0959-6119
© MCB UP Limited
1994
International Journal of Contemporary Hospitality Management (1994) 6 (1-2): 53–60.
https://doi.org/10.1108/09596119410052143

A management issue that is common in organizations today is how to keep on improving the quality of their products and services and ensure that there is a credible and creditable commitment to outstanding customer service within each member of staff, guaranteeing that customers are satisfied. Which systematic approach should organizations take? Compares and contrasts BS 5750 with the Investors in People Award (IIP), provides a case study example, and offers some conclusions.

Keywords:
Employee development, Hospitality industry, Hotels, Investment, Moat House, Organizational change, TQM, Training
© MCB UP Limited
1994
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