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Volume 8, Issue 1
1 February 1996
International Journal of Contemporary Hospitality Management Cover Image for Volume 8, Issue 1
Research Article| February 01 1996

Hotel managers’ perceptions of upward and downward communication Available to Purchase

Betsy Stevens;
Betsy Stevens
Assistant Professor of Managerial Communication, School of Hotel Administration, Cornell University, New York, USA
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Jim Hisle
Jim Hisle
Managing Director, Statler Hotel, Cornell University, New York, USA
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1757-1049
Print ISSN: 0959-6119
© MCB UP Limited
1996
International Journal of Contemporary Hospitality Management (1996) 8 (1): 29–32.
https://doi.org/10.1108/09596119610108626

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.

Keywords:
Barriers, Communications, Hotels, Interviewing, Management
© MCB UP Limited
1996
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