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Journal Articles

SERVQUAL awareness and ability of employees (SERVQUAL-E): scale adaptation and validity testing

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Ahu Yazıcı Ayyıldız, Erdogan Koc, Tugrul Ayyildiz, Sercan Hatipoglu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1625–1643.
https://doi.org/10.1108/IJCHM-07-2025-1143
Published: 07 April 2026
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Journal Articles

The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction

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Muhammed Baykal, Ahu Yazıcı Ayyıldız, Erdogan Koc
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2024) 36 (12): 4338–4356.
https://doi.org/10.1108/IJCHM-01-2024-0113
Published: 01 August 2024
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