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Keywords:  Key indicators
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Journal Articles
International Journal of Contemporary Hospitality Management (2001) 13 (3): 120–128.
Published: 01 June 2001
... a greater understanding of the decision‐making context in which general managers of national and international hotel chains use performance measures (with properties located in Europe). In particular, interest is directed at assessing the match between the “key indicators” used by general managers...

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