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Keywords: AI chatbots
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Journal Articles
Quality, norms and privacy in AI chatbot adoption: a multigroup analysis
Available to Purchase
International Journal of Contemporary Hospitality Management (2026) 38 (5): 1701–1724.
Published: 31 March 2026
...Teng Yu; Ai Ping Teoh; Qiuyang Tu; Chengliang Wang Purpose This study aims to examine the factors influencing travelers’ adoption of AI chatbots in the tourism and hospitality sector by positioning system quality dimensions as antecedents of behavioral intention ( BI ). Design/methodology...
Includes: Supplementary data
